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Testimonials

I recommend all courses through RediTeach for everybody. I find the course to be easy to learn because of well trained staff and the set up of the course. It's great.

Peter, Qld

Certificate IV in Frontline Management

This course is a must for anyone currently in a supervisor role or has ambitions to lead a team. Skills learnt in this course are valuable across a wide range of industries including manufacturing, hospitality, and retail. You will advance your skills and knowledge in management, customer service and team building.

Total units 10

Usual price $150 per unit

Pay for 10 up front, get one FREE!

Address customer needsBSBCUS402A This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. Address customer needsBSBCUS402A This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed.

Price:$150.00
Analyse and present research informationBSBRES401A This unit describes the performance outcomes, skills and knowledge required to gather, organise and present workplace information using available systems. Analyse and present research informationBSBRES401A This unit describes the performance outcomes, skills and knowledge required to gather, organise and present workplace information using available systems.

Price:$150.00
Coordinate implementation of customer service strategiesBSBCUS401A This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. Coordinate implementation of customer service strategiesBSBCUS401A This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback.

Price:$150.00

Implement continuous improvementBSBMGT403A This unit describes the performance outcomes, skills and knowledge required to implement the organisation's continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements. Implement continuous improvementBSBMGT403A This unit describes the performance outcomes, skills and knowledge required to implement the organisation's continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.

Price:$150.00
Implement operational planBSBMGT402A This unit describes the performance outcomes, skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required. Implement operational planBSBMGT402A This unit describes the performance outcomes, skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required.

Price:$150.00
Maintain business technologyBSBITS401A This unit describes the performance outcomes, skills and knowledge required to maintain the effectiveness of business technology in the workplace. It includes maintaining existing technology and planning for future technology requirements. Maintain business technologyBSBITS401A This unit describes the performance outcomes, skills and knowledge required to maintain the effectiveness of business technology in the workplace. It includes maintaining existing technology and planning for future technology requirements.

Price:$150.00

Manage projectsBSBPMG510A This unit describes the performance outcomes, skills and knowledge required to manage a straightforward project or a section of a larger project. This unit addresses the management of projects including the development of a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learnt for application to future projects. Manage projectsBSBPMG510A This unit describes the performance outcomes, skills and knowledge required to manage a straightforward project or a section of a larger project. This unit addresses the management of projects including the development of a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learnt for application to future projects.

Price:$150.00
Monitor a safe workplaceBSBOHS407A This unit describes the performance outcomes, skills and knowledge required to implement and monitor the organisation's occupational health and safety (OHS) policies, procedures and programs in the relevant work area to meet legislative requirements. Monitor a safe workplaceBSBOHS407A This unit describes the performance outcomes, skills and knowledge required to implement and monitor the organisation's occupational health and safety (OHS) policies, procedures and programs in the relevant work area to meet legislative requirements.

Price:$150.00
Promote team effectivenessBSBWOR402A This unit describes the performance outcomes, skills and knowledge required to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation. Promote team effectivenessBSBWOR402A This unit describes the performance outcomes, skills and knowledge required to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation.

Price:$150.00

Show leadership in the workplaceBSBMGT401A This unit describes the performance outcomes, skills and knowledge required to work with teams and individuals, their standard of conduct and the initiative they take in influencing others. At this level, work will normally be carried out within routine and non routine methods and procedures which require the exercise of some discretion and judgement. Show leadership in the workplaceBSBMGT401A This unit describes the performance outcomes, skills and knowledge required to work with teams and individuals, their standard of conduct and the initiative they take in influencing others. At this level, work will normally be carried out within routine and non routine methods and procedures which require the exercise of some discretion and judgement.

Price:$150.00