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I recommend all courses through RediTeach for everybody. I find the course to be easy to learn because of well trained staff and the set up of the course. It's great.

Peter, Qld

Certificate II in Customer Contact

Are you a people person? Got the gift of the gab? Then gain the skills required to work effectively in a customer service role. This course covers telephone and computer skills suitable for working in a call centre or in a reception role.

Total units 10

Usual price $140 per unit

Pay for 10 up front, get one FREE!

Action customer contactBSBCCO201A This unit describes the performance outcomes, skills and knowledge required to respond effectively to customer contact. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. Action customer contactBSBCCO201A This unit describes the performance outcomes, skills and knowledge required to respond effectively to customer contact. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Price:$140.00
Communicate in the workplaceBSBCMM201A This unit describes the performance outcomes, skills and knowledge required to communicate in the workplace. It includes gathering, conveying and receiving information together with completing routine written correspondence. Communicate in the workplaceBSBCMM201A This unit describes the performance outcomes, skills and knowledge required to communicate in the workplace. It includes gathering, conveying and receiving information together with completing routine written correspondence.

Price:$140.00
Deliver and monitor a service to customersBSBCUS301A This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers. Deliver and monitor a service to customersBSBCUS301A This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers.

Price:$140.00

Operate a personal computerBSBITU101A This unit describes the performance outcomes, skills and knowledge required to start up a personal computer or business computer terminal; to correctly navigate the desktop environment; and to use a range of basic functions. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. Operate a personal computerBSBITU101A This unit describes the performance outcomes, skills and knowledge required to start up a personal computer or business computer terminal; to correctly navigate the desktop environment; and to use a range of basic functions. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Price:$140.00
Participate in OHS processesBSBOHS201A This unit describes the performance outcomes, skills and knowledge required to participate in workplace occupational health and safety (OHS) processes to protect workers own health and safety, and that of others. Participate in OHS processesBSBOHS201A This unit describes the performance outcomes, skills and knowledge required to participate in workplace occupational health and safety (OHS) processes to protect workers own health and safety, and that of others.

Price:$140.00
Process customer complaintsBSBCMM301A This unit describes the performance outcomes, skills and knowledge required to handle formal and informal negative feedback and complaints from customers Process customer complaintsBSBCMM301A This unit describes the performance outcomes, skills and knowledge required to handle formal and informal negative feedback and complaints from customers

Price:$140.00

Produce simple word processed documentsBSBITU201A This unit describes the performance outcomes, skills and knowledge required to correctly operate word processing applications in the production of workplace documents. Produce simple word processed documentsBSBITU201A This unit describes the performance outcomes, skills and knowledge required to correctly operate word processing applications in the production of workplace documents.

Price:$140.00
Use multiple information systemsBSBCCO301A This unit describes the performance outcomes, skills and knowledge required to effectively use multiple information systems to research information and records, and to maintain up to date customer information. Use multiple information systemsBSBCCO301A This unit describes the performance outcomes, skills and knowledge required to effectively use multiple information systems to research information and records, and to maintain up to date customer information.

Price:$140.00
Work effectively in a contact centre environmentBSBIND101A This unit describes the performance outcomes, skills and knowledge required to assimilate into the operations of a customer contact centre. Work effectively in a contact centre environmentBSBIND101A This unit describes the performance outcomes, skills and knowledge required to assimilate into the operations of a customer contact centre.

Price:$140.00

Work effectively with othersBSBWOR203A This unit describes the performance outcomes, skills and knowledge required to work in a group environment promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict. Work effectively with othersBSBWOR203A This unit describes the performance outcomes, skills and knowledge required to work in a group environment promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict.

Price:$140.00